Welcome to Mashina Safaris. These Terms and Conditions govern your use of our website and the booking of safaris, tours, excursions, accommodation arrangements, transfers, and related travel services provided or arranged by Mashina Safaris.
In these Terms, “Mashina Safaris we refer to the business operating under that name. Mashina and You refer to any person using our website, requesting a quotation, or booking our services.
By using our website or confirming a booking, you agree to the terms applicable to that activity. Any specific booking conditions, itinerary, invoice, or written agreement issued for your trip will form part of your booking agreement.
If a specific booking agreement conflicts with these general Terms, the specific written agreement will prevail for that booking to the extent of the conflict, subject to applicable law.
Mashina Safaris provides or arranges travel experiences that may include:
Wildlife safaris and national park visits.
Private and tailor-made safari itineraries.
Guided excursions and cultural experiences.
Accommodation at hotels, lodges, and tented camps.
Airport transfers and ground transportation.
Domestic flights and other travel connections, where offered.
Zanzibar beach extensions and other holiday arrangements.
Additional activities specifically included in a confirmed itinerary.
The exact services included in your trip will be specified in your quotation, itinerary, invoice, and booking confirmation.
Some services may be delivered by independent third-party providers. Their own operational requirements and booking conditions may also apply.
Submitting an enquiry through our website does not automatically create a confirmed booking.
We will prepare a quotation based on the information you provide, including your travel dates, number of travellers, accommodation preferences, destinations, and requested activities.
All quotations are subject to availability and will remain valid for the period stated in the quotation. If no validity period is stated, we will confirm whether the quoted arrangements and prices remain available before accepting the booking.
A reservation is considered confirmed when:
You accept the proposed itinerary and applicable terms.
We receive the required deposit or payment specified in the quotation or invoice.
We issue written confirmation of the booking.
We may need to revise a proposal if accommodation, flights, park permits, transportation, or other requested services become unavailable before confirmation.
Prices will be stated in the quotation or invoice, including the applicable currency and any relevant taxes or charges.
Depending on your itinerary, the quoted price may include accommodation, meals, safari vehicle services, guide services, park fees, transfers, domestic flights, or other specified arrangements.
Unless expressly included in writing, the price does not include:
International flights.
Visas, passports, or travel documentation.
Travel insurance.
Personal expenses, souvenirs, laundry, or additional beverages.
Tips and gratuities.
Optional activities not listed in the confirmed itinerary.
Additional accommodation, meals, transport, or services arising from personal changes or circumstances outside the agreed arrangements.
Charges expressly identified as excluded in your quotation.
Please review the inclusions and exclusions carefully before making payment.
The deposit amount, payment schedule, final payment deadline, and accepted payment methods will be specified in your quotation, invoice, or booking confirmation.
A booking is not guaranteed until the required payment conditions have been satisfied and written confirmation has been issued.
You are responsible for paying the agreed amounts by the stated deadlines. Late or incomplete payments may affect reservations with accommodation providers, airlines, or other suppliers.
Where payment is overdue, we may provide notice and an opportunity to resolve the outstanding amount. If the payment remains outstanding, we may cancel or suspend the relevant arrangements and apply any cancellation charges permitted under the confirmed booking conditions and applicable law.
Bank charges, currency conversion fees, and other payment processing fees will be allocated as stated in your invoice or booking agreement.
Please make payments only to payment accounts or channels officially confirmed by Mashina Safaris.
If you wish to change your travel dates, itinerary, accommodation, number of travellers, or any other confirmed arrangement, you must notify us in writing.
We will consider your request subject to availability and the conditions imposed by relevant service providers.
Changes may result in additional costs, including accommodation differences, airline amendment fees, transport charges, permit costs, and administrative expenses where applicable.
We will communicate any applicable charges before confirming the requested change wherever reasonably possible.
If we need to make a change to your arrangements, we will inform you as soon as reasonably practicable and discuss suitable alternatives where available.
If you need to cancel your booking, you must notify Mashina Safaris in writing using our official contact details. The cancellation will take effect when we receive your written notice, subject to any applicable booking conditions.
Cancellation charges, deposit refunds, and any recoverable supplier payments will be determined by the cancellation policy stated in your confirmed quotation or booking agreement.
Some reservations, including flights, permits, accommodation, and special travel arrangements, may be non-refundable or subject to separate supplier cancellation conditions.
If no specific cancellation schedule has been provided, we will explain the applicable charges and any supplier commitments relevant to the booking before finalising the cancellation.
Any refund due will be calculated after applying lawful and contractually valid charges. We will communicate the refund amount and expected processing arrangements to you.
Nothing in this section removes any cancellation or refund rights that cannot lawfully be excluded.
In exceptional circumstances, we may need to cancel, modify, or discontinue a service because of supplier failure, safety concerns, government restrictions, severe weather, park closures, or other circumstances affecting the agreed arrangements.
Where reasonably possible, we will notify you promptly and offer an appropriate alternative or explain the available options.
If we cancel a confirmed service and are unable to provide an agreed alternative, any refund or other remedy will be determined in accordance with the booking agreement and applicable law.
We will not impose cancellation charges for services we have cancelled where such charges are not permitted by the booking agreement or applicable law.
A force majeure event is an extraordinary circumstance beyond reasonable control that prevents or substantially disrupts the performance of travel arrangements.
Examples may include:
Extreme weather, flooding, or other natural disasters.
Wildfires or serious environmental events.
Civil unrest, armed conflict, terrorism, or significant security threats.
Epidemics, pandemics, or public health emergencies.
Government restrictions, border closures, or emergency regulations.
Airport closures, major transport disruption, or significant supplier interruption.
Park closures or restrictions imposed by relevant authorities.
If such circumstances affect your trip, we will make reasonable efforts to communicate with you and explore practical alternatives.
Additional expenses, refunds, credits, and changes will depend on the circumstances, the terms of the affected supplier bookings, and applicable law. We will not automatically guarantee a full refund or impose charges without considering the applicable contractual and legal requirements.
You are responsible for ensuring that you have a valid passport, the appropriate visas, and any required travel authorisations or supporting documents for your journey.
You must also comply with the entry, transit, and departure requirements of Tanzania and any other country included in your itinerary.
Entry requirements may change. We recommend checking with the relevant government authorities, embassies, airlines, or official immigration services before departure.
Mashina Safaris may provide general travel guidance but cannot guarantee entry into a country or acceptance by an immigration authority.
Any additional expenses resulting from missing, invalid, or incomplete travel documentation will be handled in accordance with the booking agreement and applicable law.
Safari travel and outdoor activities may involve physical exertion, remote locations, changing weather, uneven terrain, and limited access to medical facilities.
You are responsible for assessing your fitness for the activities you book and obtaining appropriate medical advice before travel when necessary.
Please inform us of relevant dietary, accessibility, or health-related requirements that may reasonably affect the safe delivery of your itinerary.
We strongly recommend comprehensive travel insurance covering, as appropriate:
Medical expenses and emergency evacuation.
Repatriation.
Trip cancellation and interruption.
Travel delays and missed connections.
Loss, theft, or damage to baggage and personal belongings.
Activities included in your itinerary.
Unless expressly stated in writing, Mashina Safaris does not provide personal travel insurance. You should review your policy carefully to ensure that it covers the activities and destinations involved.
You must follow reasonable safety instructions provided by your guide, driver, accommodation provider, park authorities, and activity operators.
Wildlife safaris take place in natural environments where animals move freely and conditions can change without warning.
Although our team will make reasonable efforts to provide rewarding wildlife experiences, we cannot guarantee sightings of specific animals, including the Big Five, particular predators, or migration events.
Animal movements, seasonal rainfall, road conditions, vegetation, and conservation restrictions may affect the itinerary.
For safety and conservation reasons, guides may change a route, viewing location, activity, or schedule where reasonably necessary.
You agree to follow wildlife viewing instructions, remain in designated areas where required, and avoid actions that disturb animals or endanger yourself, other visitors, or the environment.
Accommodation, flights, transfers, activities, and other services may be provided by independent third parties.
We will make reasonable efforts to arrange the services described in your confirmed itinerary. However, specific room allocations, aircraft schedules, vehicle arrangements, facilities, and service conditions may be subject to supplier availability and operational requirements.
Where a confirmed service becomes unavailable, we will make reasonable efforts to arrange a suitable alternative, taking account of the circumstances and the booking agreement.
We will communicate material changes to you as soon as reasonably practicable.
You agree to:
Provide accurate booking information and relevant travel requirements.
Make payments by the agreed deadlines.
Follow applicable laws, park regulations, and reasonable safety instructions.
Treat guides, drivers, staff, local communities, wildlife, and fellow travellers respectfully.
Avoid conduct that threatens safety, damages property, or seriously disrupts the trip.
Take reasonable care of your personal belongings and travel documents.
If a traveller engages in serious misconduct or creates a significant safety risk, we may take reasonable and proportionate steps, including refusing participation in a particular activity where necessary for safety or legal compliance.
Any resulting costs, refunds, or consequences will be assessed under the applicable booking conditions and law.
You are responsible for safeguarding your passport, money, electronic devices, luggage, and other personal possessions throughout your journey.
Please use available accommodation safes or other reasonable security measures where appropriate.
Mashina Safaris will not be responsible for loss, theft, or damage except to the extent that responsibility arises under applicable law or from our own breach of a contractual duty.
Any lost property found by our team will be handled reasonably, although return arrangements and associated delivery costs may depend on the circumstances.
Mashina Safaris will provide its agreed services with reasonable care and in accordance with the applicable booking agreement.
To the extent permitted by law, we are not responsible for losses caused by circumstances outside our reasonable control or by independent service providers where the law does not otherwise make us responsible.
Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, negligence, breach of contract, death or personal injury, or any other liability that cannot lawfully be excluded or limited.
Where we are legally responsible for a loss, any assessment of liability will take account of the circumstances, the booking agreement, and applicable law.
You should raise any concern about a service as soon as reasonably possible so that we have an opportunity to investigate and, where appropriate, resolve it.
If you are dissatisfied with any part of your trip, please inform your guide, trip coordinator, or Mashina Safaris representative as soon as reasonably practicable.
Where possible, we will attempt to resolve the matter during your trip.
If the matter remains unresolved, please submit a written complaint with your booking reference, a description of the issue, and any relevant supporting information.
We will review the complaint and respond within a reasonable period, taking account of its nature and complexity.
Nothing in this section prevents you from exercising any legal rights or submitting a complaint to a competent authority.
All website content, including text, photographs, graphics, logos, page designs, and other materials, is owned by Mashina Safaris or used with permission from the relevant rights holders, unless otherwise stated.
You may access and use the website for personal, lawful purposes, including researching travel services and submitting enquiries.
You must not reproduce, distribute, modify, commercially exploit, or republish our protected content without prior written permission, except where permitted by law.
You must not use the website to transmit malicious code, attempt unauthorised access, interfere with website operation, or engage in unlawful activity.
We aim to keep website content accurate and up to date. However, itineraries, photographs, descriptions, prices, and availability may change.
Photographs are intended to illustrate travel experiences and may not represent the exact accommodation, room, wildlife sighting, or conditions you will encounter.
Website information is provided for general guidance. The confirmed quotation, itinerary, invoice, and booking confirmation determine the services agreed for your trip.
We do not guarantee uninterrupted website availability, although we will make reasonable efforts to maintain access and address technical problems.
Personal information submitted through our website or during the booking process will be handled in accordance with our Privacy Policy and applicable data protection laws.
We may use relevant information to respond to enquiries, arrange travel services, manage bookings, process payments, meet legal obligations, and communicate necessary trip information.
Where required, we will obtain consent or rely on another lawful basis before processing personal information for a particular purpose.
Please read our Privacy Policy for details about information collection, use, disclosure, retention, and your privacy rights.
Our website may contain links to external websites or services for your convenience.
These websites are operated independently, and Mashina Safaris does not control their content, availability, or privacy practices.
A link does not necessarily constitute an endorsement. You are responsible for reviewing the terms and policies of any third-party website or service you choose to use.
These Terms and Conditions are governed by the laws applicable in the United Republic of Tanzania.
Any dispute arising from the use of our website or a booking with Mashina Safaris will be handled through good-faith discussions where appropriate and, if unresolved, through the competent courts or other dispute-resolution mechanisms available under applicable law.
Nothing in this section removes any mandatory legal protection or jurisdictional right that applies to a traveller.
We may update these Terms to reflect changes in our services, business practices, website functionality, or legal obligations.
The revised version will be published on our website with an updated revision date.
Unless otherwise required by law or agreed in writing, the booking conditions accepted at the time of confirmation will govern an existing booking. Changes to an existing booking will be handled in accordance with the applicable agreement and law.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Any invalid provision will be interpreted or adjusted only to the extent necessary to give effect to its lawful purpose, where legally permissible.
Luxury travel should not separate you from a destination.
It should bring you closer to it.
Mashina Safaris is about experiencing Tanzania with comfort and refinement while remaining connected to its wild landscapes, its people and its natural rhythms.
You have imagined Tanzania. Now let us make it personal.
Tell us what you are looking for, and our team will begin creating a safari designed around you.
