Mashina Safaris we respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, submit a safari enquiry, request a quotation, make a booking, or communicate with our team.
We aim to handle personal information transparently, fairly, and responsibly in accordance with applicable data protection laws in Tanzania, including the Personal Data Protection Act, 2022, and relevant regulations.
By using our website or providing personal information to us, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will request it separately.
We may collect the following categories of information, depending on your interaction with our website and services.
When you contact us, request a quotation, or book a safari, we may collect:
Full name and, where necessary, the names of other travellers.
Email address, telephone number, and preferred contact method.
Country of residence and general travel information.
Preferred travel dates, destinations, safari duration, accommodation preferences, and group size.
Budget range and other information you voluntarily provide when planning your trip.
Booking details, invoices, payment status, and transaction references.
Passport or identification information when reasonably required to arrange travel services, permits, flights, or accommodation.
Dietary requirements, accessibility requests, and relevant health information where necessary for your safety or the delivery of services.
Communications, feedback, reviews, and other information you choose to send us.
Please do not send sensitive personal information unless it is reasonably necessary for your travel arrangements.
When you visit our website, certain technical information may be collected automatically, depending on the website configuration and technologies in use. This may include:
Internet Protocol (IP) address.
Browser type, device type, and operating system.
Pages visited, referring websites, and approximate browsing activity.
Date, time, and duration of visits.
Cookie identifiers and website performance information, where applicable.
We only collect information through analytics, advertising, and similar technologies to the extent those tools are installed and operating on our website.
Mashina Safaris may use your personal information to:
Respond to enquiries and prepare personalised safari quotations.
Plan, confirm, and manage bookings and itineraries.
Arrange accommodation, park permits, transportation, domestic flights, guides, and other travel services.
Communicate booking confirmations, invoices, itinerary updates, and essential travel information.
Process payments, maintain financial records, and address payment-related enquiries.
Respond to customer requests, complaints, and feedback.
Meet applicable legal, tax, regulatory, and contractual obligations.
Protect our website, customers, staff, and business against fraud, misuse, and security threats.
Improve our website, customer experience, and travel services.
Send promotional emails or marketing communications where permitted by law and, where required, with your consent.
We will not use your personal information for purposes incompatible with the reason it was collected without an appropriate legal basis.
Where applicable under data protection law, we process personal information on one or more of the following grounds:
Consent: You have given permission for a specific use of your information.
Contract: Processing is necessary to respond to a booking request, prepare an agreed itinerary, or fulfil a booking.
Legal obligations: Processing is required to comply with applicable laws or lawful requests.
Legitimate interests: Processing is reasonably necessary for legitimate business purposes, provided your rights and interests are appropriately protected.
Other lawful grounds: Any additional basis permitted under applicable law.
Where we rely on consent, you may withdraw it, subject to applicable legal requirements. Withdrawal does not affect processing that was lawful before consent was withdrawn.
We do not sell your personal information to third parties.
We may share relevant information with trusted organisations when reasonably necessary to provide our services or meet legal obligations. These may include:
Hotels, lodges, camps, and accommodation providers.
Airlines, transfer companies, transport providers, and other travel partners.
National park authorities, conservation bodies, and permit-issuing organisations.
Tour guides, local activity providers, and contracted safari partners.
Payment service providers, banks, and financial institutions.
Website hosting providers, email platforms, IT support providers, and security services.
Professional advisers, auditors, insurers, regulators, or public authorities where legally justified.
We aim to share only the information reasonably necessary for the relevant purpose. Third-party service providers may process information under their own privacy policies and applicable contractual or legal obligations.
Some safari arrangements and technology providers may involve the transfer or processing of personal information outside Tanzania, including where you are travelling internationally or where a service provider operates in another country.
Where such transfers occur, we will take steps required by applicable law to ensure that the information is handled appropriately and that any necessary safeguards, permissions, or other legal requirements are met.
Our website may use cookies or similar technologies to support essential website functions, remember preferences, understand website performance, and, where enabled, measure advertising effectiveness.
You may be able to manage cookies through your browser settings or a cookie preference tool provided on our website. Where consent is legally required for non-essential cookies, we will seek that consent before activating them.
Disabling certain cookies may affect some website functions. The actual cookies used depend on the tools and integrations installed on our website.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, misuse, and disclosure.
Depending on the systems used, these measures may include access restrictions, secure hosting, password protection, software updates, and appropriate safeguards for information shared with service providers.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You should avoid sending payment card details, passwords, or unnecessary sensitive information through ordinary email or unsecured communication channels.
If a personal data incident occurs, we will respond in accordance with applicable legal requirements.
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including fulfilling bookings, maintaining business and financial records, resolving disputes, and meeting legal obligations.
The retention period depends on the type of information, the purpose for which it was collected, applicable legal requirements, and whether the information remains necessary for a legitimate purpose.
When information is no longer required, we will take appropriate steps to delete it, anonymise it, or securely dispose of it, subject to any applicable retention obligations.
Subject to applicable law and any relevant limitations, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion or destruction of personal information where legally applicable.
Object to certain processing or request that processing be restricted, where available.
Withdraw consent where processing relies on consent.
Request information about how your personal information is processed.
Raise a complaint with the relevant data protection authority.
To exercise a right, contact us using the details provided in Section 15. We may need to verify your identity before responding. We will handle requests within the timeframes and under the conditions required by applicable law.
We may send you safari offers, travel inspiration, newsletters, or other promotional material where permitted by law.
You can opt out of marketing communications at any time by using the unsubscribe link, if provided, or by contacting us directly.
Even if you opt out of marketing, we may continue to send necessary service communications, such as booking confirmations, payment notices, safety information, and itinerary updates.
Our website may contain links to external websites, social media platforms, booking services, maps, or payment providers.
We do not control the privacy practices, content, or security of independent third-party websites. Visiting those websites or using their services is subject to their respective terms and privacy policies.
We encourage you to review the relevant privacy information before submitting personal information to a third party.
Our website and safari planning services are primarily intended for adults arranging travel. We may process information about children when necessary to organise family travel, accommodation, or other booked services.
Where children’s personal information is involved, we will handle it in accordance with applicable law and obtain any required authorisation or consent from a parent, guardian, or other legally authorised person.
We do not knowingly collect children’s information for unrelated marketing purposes.
We may update this Privacy Policy to reflect changes in our services, website technology, business practices, or applicable legal requirements.
The revised version will be published on this page with an updated revision date. Where required by law, we will provide additional notice or obtain consent for material changes.
Luxury travel should not separate you from a destination.
It should bring you closer to it.
Mashina Safaris is about experiencing Tanzania with comfort and refinement while remaining connected to its wild landscapes, its people and its natural rhythms.
You have imagined Tanzania. Now let us make it personal.
Tell us what you are looking for, and our team will begin creating a safari designed around you.
